Who we are

This policy explains what personal information Tack Electrical Solutions Ltd (“Tack Electrical”, “we”, “us”) collects, why we collect it, who we share it with and how long we keep it. It covers this website, phone calls, messages and the electrical work we carry out for you.

Company: Tack Electrical Solutions Ltd, registered in England and Wales, company number 08271941
Registered office: 61 Marlescroft Way, Loughton, Essex IG10 3NA
ICO registration number: ZA010389
Questions about your data: email karl.brooks@local-spark.co.uk or call 020 8088 1816

We are the “data controller” for your information. That means we decide how it is used and we are responsible for looking after it.

What we collect

When you contact us through the website form, phone, WhatsApp, text, email, Facebook or Instagram:

your name, phone number and email address
the job address and postcode
what you need help with, and how you found us
any photos or documents you send us
the messages themselves

When we quote for or carry out work:

details about your property and its electrics
photos of the work before, during and after
test results and certificates (for example EICRs, Electrical Installation Certificates and Minor Works Certificates), which include your name and the property address
access details you give us, such as key-safe codes or a tenant’s contact details
anything you tell us about the people living there that helps us work safely (for example someone who is elderly or has mobility needs). We only use this for that purpose.

When you pay us: invoices, payment amounts and payment status. Card payments are taken by our payment providers (Square, and sometimes Stripe or PayPal). We never see or store your full card number.

When you call us: your phone number, the time and length of the call and which of our numbers you rang. Calls may be recorded for training, quality and to keep an accurate record of what was agreed.

When you use this website: see “Cookies and website analytics” below.

If you are a landlord, letting agent or care provider and you give us details of tenants or residents, please let them know you have shared their details with us so we can arrange access.

How we use it, and why we are allowed to

UK data protection law says we need a lawful reason for each use. Ours are:

What we do	Our lawful reason
Reply to your enquiry, give you a quote, book and carry out the work, send your certificates and invoices	To take steps towards, and carry out, our contract with you
Notify notifiable work to building control through our NICEIC scheme, keep certificate records, keep tax and accounting records	Legal obligation
Send reminders when your EICR, installation re-test or smoke alarm check is due, follow up on quotes, and ask for a review after a job	Legitimate interests: keeping your property safe and running our business. You can tell us to stop at any time
Record calls and track which advert you called from	Legitimate interests: training, quality, accurate records and knowing which marketing works
Send our ElecTips newsletter, offers and other marketing	Your consent. Every email has an unsubscribe link
Set non-essential cookies such as Google Analytics	Your consent

Unsubscribing from marketing does not stop service messages you need, such as appointment confirmations, certificates or safety re-test reminders, unless you ask us to stop those too. Replying STOP to a text message stops all texts from us.

Who we share it with

We do not sell your information. We share it only with people and companies who help us run the business, or where the law requires it.

Companies that store or process data for us:

GoHighLevel (our customer system, website enquiry form, texts, emails, WhatsApp messages and review requests)
ServiceM8 (job management, quotes, job photos, online booking and certificates)
Xero (invoicing and accounts)
Square, Stripe and PayPal (taking payments)
Invoco (call tracking and call recording)
Our call-answering and office support service, Mi-PA
Google Workspace (email, documents and storage), Dropbox (file and certificate storage) and Trello (task lists)
TradeCert (producing electrical certificates)
Bonjoro (personal video messages)
Meta (WhatsApp, Facebook and Instagram messages)
AI assistant tools that help us draft replies, write up notes and keep records organised, including OpenAI and Viktor
My Local Trades, who build and host this website

These companies may only use your information to provide their service to us.

Others:

NICEIC and your local authority building control, when the work must be notified under Building Regulations
TrustMark, where work is lodged under their scheme
Our accountants, insurers and professional advisers
Subcontractors or suppliers who help with your job, only where needed
HMRC, the police or other authorities when the law requires it

If you leave us a review on Google, Checkatrade, Trustpilot or another site, that review is public and is controlled by that site.

Storing data outside the UK

Some of the companies above store data outside the UK, for example in the USA, the EU or Australia. When that happens we rely on the safeguards UK law allows, such as UK adequacy regulations (including the UK-US Data Bridge) or the UK International Data Transfer Agreement or Addendum.

How long we keep it

Information	How long
Enquiries and quotes that don’t go ahead	2 years from your last contact
Job records, invoices and payment records	6 years after the job (HMRC rules)
Electrical certificates and test results	Up to 10 years after the work, because they may be needed for re-tests, warranty or safety questions
Call recordings	12 months
Marketing list	Until you unsubscribe. We keep a note that you unsubscribed so we don’t contact you again
Website analytics	Google Analytics: 14 months

Your rights

You have the right to:

get a copy of the information we hold about you
ask us to correct anything that is wrong
ask us to delete your information (we may need to keep some records by law, such as invoices and certificates)
object to us using your information, or ask us to limit how we use it
withdraw your consent at any time, for example by unsubscribing
ask for a copy of your information in a format you can pass to someone else

To use any of these rights, email karl.brooks@local-spark.co.uk or call 020 8088 1816. We will reply within one month. There is no charge.

Cookies and website analytics

Cookies are small files saved on your device when you visit a website. This website uses:

Cookie or tool	What it does
Website session (Drupal)	Keeps the site working. Essential
Google Analytics (_ga, _ga_67LKLLGNPY)	Counts visitors and shows which pages are used. Non-essential, needs your consent
Our website visit counter	Records pages viewed, time on page, the page you came from, screen size, browser type and clicks on our phone number or WhatsApp button. It uses a temporary ID that is deleted when you close your browser
Enquiry form (GoHighLevel and Cloudflare)	Loads the contact form and blocks spam bots
Google Maps, YouTube, Facebook and Instagram	Show maps, videos and social links. These companies may set their own cookies when you use them

You can change your choice at any time with the cookie settings link at the bottom of each page, or block cookies in your browser settings.

Keeping your information safe

We use password-protected business systems with two-step login where available, and only staff who need your information can see it. If something goes wrong that puts your information at risk, we will tell you and the ICO where the law requires it.

Children

Our services are for adults. We do not knowingly collect information from children under 16.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk or 0303 123 1113.